Once you receive your order confirmation email, your order will be prepared within 48 business hours. Once the order has been shipped, you will receive a shipping confirmation email, which will include your tracking number. 

Packages can take up to 5 business days to be delivered.

Once the order has been confirmed, it is unfortunately not possible to modify the order.

We cannot guarantee that we will be able to cancel the order. However, please contact us through our contact page or via phone to reach our customer service team who will try their best to accomodate. 

Please go to your customer account and check that your order has been successfully added to your account. If it has, please reach out to our customer service team who will make sure to resend you the confirmation email. If the order is not showing up in your customer account, the order did not go through, usually due to a payment being declined. 

Please accept our apologies. 

Please reach out to our customer service team with your order #. They will guide you through the next steps and solve the problem as soon as possible. 

Your order will ship either through UPS or Fedex. The speed of delivery will depend from the shipping method you select at checkout. Standard (3 to 5 business days) or Express (2 to 3 business days)

Once you got your shipping confirmation email, you can expect your order within 3 to 5 business days. It could be quicker depending on the shipping method selected and/or your address.

Please check first your tracking link inside your shipping confirmation email. 

If it seems "lost", please contact our customer service team who will escalate it. 

You purchased your product(s) from Tecnifibre.us

If you are not satisfied with any of our products, you have the option to return the item, or your entire order, within 30 days of delivery. 

Please note that certain products like underwear or final sale items, are not eligible for returns, exchanges and refunds. 

Please follow the below steps to start your return: 

1. Double check that your product(s) meet the return conditions (still with packaging, tags still on product, unworn/unused products, no cosmestic of physical damages, etc)
2. Go to your account and find the order with the item you would like to return
3. You can click in the top right corner on "Request Return". Please note that we charge a $7.50 return fee.
4. Our Customer Service Team will be notified and will review your request. If approved, you will be provided with a ready to go shipping label via email. 
5. Once delivered at our warehouse, we will issue a refund within 14 days, or contact you if there is an issue with your return. 

You purchased your product(s)in a store or on an online website/marketplace

Tecnifibre items not purchased through our official website must be returned to the physical or online store where they were purchased. Please contact them directly.

You purchased your product(s) from Tecnifibre.us

If you are not satisfied with any of our products, you have the option to return the item, or your entire order, within 30 days of delivery. 

Please note that certain products like underwear or final sale items, are not eligible for returns, exchanges and refunds. 

Please follow the below steps to start your return: 

1. Double check that your product(s) meet the return conditions (still with packaging, tags still on product, unworn/unused products, no cosmestic of physical damages, etc)
2. Go to your account and find the order with the item you would like to return
3. You can click in the top right corner on "Request Return". Please note that we charge a $7.50 return fee.
4. Our Customer Service Team will be notified and will review your request. If approved, you will be provided with a ready to go shipping label via email. 
5. Once delivered at our warehouse, we will issue a refund within 14 days, or contact you if there is an issue with your return. 

You purchased your product(s)in a store or on an online website/marketplace

Tecnifibre items not purchased through our official website must be returned to the physical or online store where they were purchased. Please contact them directly.

Once your return has been delivered to our warehouse, we will issue a refund within 14 days or contact you if we have an issue with your return.

Once your return has been delivered to our warehouse, we will issue a refund within 14 days or contact you if we have an issue with your return.

Please feel free to contact us if you believe there is a problem regarding your return

You can process payment with any major credit cards:

• Visa
• MasterCard
• American Express
• Discover
• And Others

Additionally, you can also issue payment with a Tecnifibre gift card.

If your payment gets declined, we encourage you to use a different card. 

We are sad to see you go. Please use the link at the bottom of any page of the website to unsubscribe.

To delete your account, please reach out to our customer service team via phone or email.